Suggestions, Comments and Complaints
If you have any comments or suggestions as to how we can improve our service to you, please provide feedback.
We do try very hard to give a good, friendly, efficient service but there are times when some of you feel aggrieved about certain things. Please come and talk to us about them first. A part of our practice manager’s job is to ensure the practice runs smoothly and that you are satisfied with the service you receive from us.
Despite our best efforts we realise that we do not always get things right and if you feel this is the case we need to know about it. Most matters can be speedily dealt with in this way, but if your concern is with any of the doctors or nurses in the practice, the practice manager can arrange for you to speak to them outside normal consulting times. We have found that more often than not, the problem can be resolved and misunderstandings can be clarified. Further information on the complaints procedure is available from reception.