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Latest News

Carers Week 8th-14th June 2020

Carers Matter Norfolk offers free, independent and confidential support for carers, young carers and families.

The advice line 0800 083 1148 is available 7 days a week (Monday to Friday 8am-8pm, Saturday 4pm-8pm, Sunday 8am-12noon) or visit the website

Macmillan Cancer Cake Stall

Saturday 13th October whilst running a very busy Flu clinic we also ran our cake stall and raised over £380 with thanks to all the staff and patients who baked for us and to Claire & Sue for manning the stall. The money raised will go to the Macmillan Cancer charity.

Improved Access Scheme

From 3rd September 2018 Hellesdon Medical Partnership will be participating in the NHS England funded Improved Access Scheme to provide some additional GP, Nurse Practitioner and Nurse appointments for our patients. For patients registered at Hellesdon these appointments will be based at:

Lionwood Medical Practice

30a Wellesley Avenue North, Norwich, NR1 4NU.

Tel. No. 01603 437559

 Improved Access Lionwood Medical Practice 1 (1).pdf


NEW: On Line Services

 If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on 

If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.

Water Cooler for Waiting Room

Over recent months patients have been responding by text following appointments and telling us how their experience was. A significant number have mentioned that a welcome addition to the waiting area would be a water dispenser. So we have now installed one.


We have a new ear syringing policy.If you feel your ears are blocked with wax and not painful you will be offered an ear assessment appointment with the Practice Nurse.They will check your ears and if they feel syringing is required will offer advice regarding softening agents to be used for 3 weeksThey will also discuss with you regarding the risks of this procedure and preventing the problem from recurring and advise if appropriate to then book for ear syringing.This policy is to reduce the amount of ear syringing that needs to be repeated due to inadequate preparation of the ears.

£388.55 raised for Macmillan Cancer Charity by Staff & Patients Thankyou

In August 95% of patients seen (and responded) said they would recommend us to Friends & Family



C-card scheme.

Young patients between 13 to 25 years can register for a C-card and collect free condoms by showing their C card at many places throughout Norfolk as well as here at the Practice. The following website will give you more information about the C card  

Chlamydia screening

We also offer free chlamydia screening for patients between 15 and 25. Collect a self- testing kit from the practice they are availiable in the WC- it’s easy to use and the results are texted to you by Norfolk Chlamydia Screening Programme. Results are confidential and your GP does not need to know the results. It is recommended that young people are screened every year.

Care Quality Commission - read our latest inspection report

Have Your Say - join our Patient Group

Viewing Your Records Online

Further to our statement of intent we have now enabled our registered systmonline patients to view their summary care record(SCR) on line. The SCR is the record that can be availiable to other NHS users and gives details of any sensitivities and allergies, current medication and past repeat medication. If you wish to register for System Online you will need to visit the surgery and bring ID with you. SystmOnline allows you to do things like booking appointments and ordering repeat prescriptions at a time convenient to you. SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page. Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.

New Pilot Scheme for Carers

We are involved with an exciting new pilot service in the Norwich area delivered by the Carers Agency Partnership  for carers of older people (65+). Their  coaches can offer personalised one to one coaching to carers of older people in their own homes on a range of  very practical topics designed to equip and empower them to continue caring with confidence and promote their wellbeing. call our ADVICE LINE on 0808 808 9876 to self refer– one of the coaches will contact you to make an appointment to visit you at home.

Carers will receive a coaching information pack with the relevant support information and will be referred into the Carers Agency Partnership’s menu of services (advice line, individual support, short breaks and grants & funding and the online information hub) and other support services where required.

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