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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing to the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Privacy Notice

Risk Stratification

Sharing Your Information


Customer service form

We do try very hard to give a good, friendly, efficient service but there are times when some of you feel aggrieved about certain things. Please, please come and talk to us about them! Part of our Practice Manager's job is to ensure the Practice runs smoothly and that you are satisfied with the service you receive from us.

Despite our best efforts we realise that we do not always get things right and if you feel this is the case we need to know about it. Most matters can be speedily dealt with in this way, but if your concern is with any of the Doctors or Nurses in the Practice the Practice Manager can arrange for you to speak to them outside normal consulting times. We have found that more often than not the problem can be resolved and misunderstandings clarified. Further information on the complaints procedure is available from reception.

If you wish to speak to the Practice Manager please ask at reception or telephone on 01603 486602.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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