This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


We have been made aware of some inaccurate information circulating on social media regarding special rescue packs for people with pre-existing respiratory conditions such as asthma and chronic obstructive pulmonary disease (COPD).

Please do not contact your GP for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19 go to the 111 information online before doing anything else

If you’re normally advised to have a rescue pack available to treat your lung condition then it is a good idea to check you have one. This is recommended for some people with COPD to be used as part of a personalised plan. For people with asthma, we do not recommend these as standard.

Patients with asthma should follow the self-management plan provided at their last review. In addition if your asthma is bad enough to consider ‘oral’ steroids it is essential you are assessed by a health care professional. Even at this busy time for the NHS, getting early support for any problems with your lungs is critical to keep you well and out of hospital. During normal hours you should contact your GP for advice. Outside normal hours call or visit 111 online.

Please only order your prescriptions for medicines and inhalers when you have seven day’s supply left. This is national guidance to keep medicines in the supply chain.

If you do not have a pre-existing respiratory condition it is not necessary for you to use inhalers, you should follow generic coronavirus guidance from Public Health England.

NoticeWe are upgrading to the next phase of Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from the 2nd March 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescription in the same way as you do now.

Read more about EPS on the NHS website

Welcome Hellesdon Medical Practice

We are a General Practice offering a full range of family medical services to approximately 10000 patients in Hellesdon Norwich.

 We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.

It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

 Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


The surgery has good access for wheelchair users to all consulting, treatment & patient areas. Should you have any concerns about your particular circumstances please contact the practice manager.

We keep a wheelchair on site should you have trouble getting around the surgery, or to and from your car. Please speak to the receptionist to arrange use of the wheelchair.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

(Site updated 18/06/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website